Customer Service

#1 Can I leave items in my shopping cart and access them later?
Absolutely! It is best practice to save your cart and name it to ensure your cart contents can be retrieved. However, your shopping cart information is placed in a “cookie,” a file that stores information on your computer so that when you return to a site, that information can be retrieved. Items will remain in your shopping cart as long as the “cookies” feature for your computer system is activated. This is not as dependable as "saving" your cart.

#2 When I change the quantity number in my shopping cart, nothing happens.
After making any changes, be sure to click on the Save Changes button. To delete an item from your cart, simply click the trash icon.

#3 My church is tax exempt; how can I be sure I’m not charged tax?
If Group has your tax exemption number on file, you are registered as a tax exempt customer. Group’s online store will automatically recognize you as a tax exempt customer and remove the tax in your shopping cart totals when you register with our online store using your customer number. If you’d like your tax exempt number on file with your Group customer account, please call 1-800-447-1070 for more information.

#4 You don't have the book I want. How can I be notified when it becomes available?
You can preorder any item by calling 1-800-447-1070.

#5 What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, or check by mail. You can also bill your church or organization if you have a current account with Group. Call 1-800-447-1070 for more information.

#6 What are my shipping options?
Use the shipping rates listed in this chart. When you’re ready to checkout in the online store, you will have the opportunity to select a shipping option totals will be adjusted accordingly.

#7 Is my information secure?
Absolutely. Group Publishing employs the latest in internet security and electronic commerce security. For more information, please read “Why is Online Ordering Safe and Secure?”

#8 What is your return policy?
You can return any item from Group provided that item is still in sellable condition. No advance authorization is needed-just mail the item(s) back to Group and we’ll credit your account. Refunds are available upon request to accounts with credit balances. If you can, please return your packing slip or invoice along with your shipment. Customers are responsible for any and all shipping costs incurred to return the product to Group. Customers are responsible for the product until the package is signed for by Group. Please note that downloadable electronic products and special sale items are non-returnable: all sales for these items are final.

Ship via UPS or USPS to:
Group Publishing Returns
1615 Cascade Ave.
Loveland, CO 80538

To ensure proper credit for the following products, please return by these dates:
Hands-On/FaithWeaver Bible Curriculum™ and FW Friends™
Winter Quarter Curriculum February 15
Spring Quarter Curriculum May 15
Summer Quarter Curriculum August 15
Fall Quarter Curriculum November 15
Vacation Bible School September 12

#9 Where do I find the ISBN/UPC?
You can find the ISBN/UPC in any of our online catalogs or print catalogs or by searching for the resource in our online search engine. If you’ve purchased a product, generally, the UPC/ISBN is on the back cover of your resource.

#10 What is your privacy policy?
Group Publishing takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with Group as your trusted partner in ministry.

#11 Keep me updated! How do I find out about new products and offers?
Group has made it easy to keep in touch with resources from the experts ! Sign up now for great FREE e-newsletters with ideas and product information--choose from dozens of topics.

#12 I'd like to give my two cents about new resources for Group. How do I do that?
We're always looking for feedback. You can email us or--better still--have a direct impact on shaping new Group products by joining our research team!